Overview
Zombie Digital is a premium digital marketing agency providing services that may include SEO, web design, PPC, content marketing, digital PR, link building, landing pages, email marketing, local service ads, consulting, and related digital growth work.
By using this website, submitting an inquiry, approving a proposal, paying an invoice, or working with Zombie Digital, you agree to these Terms and any additional terms included in a proposal, statement of work, invoice, email agreement, or written service agreement.
Engagements
Every engagement begins with a written scope, proposal, invoice, statement of work, or confirmed agreement. The details of the engagement may include services, deliverables, timelines, payment terms, recurring fees, project milestones, access requirements, and client responsibilities.
If a proposal, invoice, or written agreement conflicts with these Terms, the more specific written agreement controls for that engagement.
Payment First
Zombie Digital does not begin work before payment. Strategy, audits, creative direction, campaign setup, implementation, design, development, content, research, reporting, consulting, or deliverables begin only after the agreed initial payment, retainer, deposit, or project fee has been received.
We do not provide unpaid strategy work, speculative audits, free campaign reviews, free creative direction, or unpaid implementation. Exceptions must be confirmed in writing by Zombie Digital.
In plain terms: payment first, then work begins.
Invoices and Payment Methods
Invoices may be issued through Stripe, bank transfer, or another payment method approved by Zombie Digital. Payment instructions will be provided on the invoice or in writing.
Unless otherwise agreed in writing, invoices are due upon receipt. Work is not scheduled, started, continued, delivered, or released until payment is received and cleared.
For recurring engagements, payment is required in advance of the service period. Late or failed payment may result in paused work, suspended campaigns, delayed deliverables, or termination of the engagement.
Scope of Work
The scope of work is limited to the services and deliverables specifically agreed in writing. Any request outside the approved scope may require a new quote, revised proposal, additional invoice, or separate written approval.
Zombie Digital is not responsible for work that was not included in the agreed scope, including unrelated technical fixes, additional pages, new campaigns, extra revisions, emergency work, third-party platform issues, or unplanned consulting.
Client Responsibilities
Clients are responsible for providing accurate information, timely feedback, required access, approvals, brand assets, account permissions, logins, analytics access, ad account access, hosting access, website access, and any other materials needed to complete the work.
Delays caused by missing access, incomplete information, slow approvals, unclear direction, or client-side bottlenecks may delay timelines and do not waive payment obligations.
Communication
Zombie Digital primarily communicates by email and written messages. We prefer clear written communication because it creates a record of decisions, approvals, scope, feedback, and next steps.
Calls may be scheduled when necessary, but we do not operate through phone tag, constant unscheduled calls, or repeated follow-ups. Zombie Digital often works across time zones and may operate internationally, so asynchronous communication is preferred.
Clients are expected to communicate clearly, respond within reasonable timeframes, and provide consolidated feedback when possible.
Timelines and Delays
Project timelines are estimates unless explicitly stated otherwise in writing. Timelines may change due to client delays, platform issues, technical problems, third-party dependencies, late payments, scope changes, or delayed approvals.
If a client becomes unresponsive, withholds required access, delays approval, or fails to provide necessary materials, Zombie Digital may pause the project or move the work to a later production window.
Third-Party Costs
Unless otherwise agreed in writing, third-party costs are the client’s responsibility. This may include advertising spend, hosting, domains, plugins, software, stock assets, premium tools, analytics platforms, email platforms, CRM systems, automation tools, payment processors, and other external services.
Zombie Digital is not responsible for third-party outages, pricing changes, account restrictions, platform decisions, policy changes, or service interruptions.
Results and Guarantees
Zombie Digital works to deliver high-quality strategy, execution, and measurable improvement. However, digital marketing results are affected by many factors outside our control, including market conditions, competition, budgets, platform algorithms, search engine updates, offer quality, sales process, website history, client responsiveness, and third-party systems.
We do not guarantee specific rankings, traffic, revenue, leads, sales, ROAS, conversion rates, media placements, or platform outcomes unless explicitly stated in a written agreement.
Revisions and Approval
Revisions must be reasonable, consolidated, and related to the approved scope. Excessive revisions, unclear feedback, repeated direction changes, or requests outside the original scope may require additional fees.
Once work is approved, published, launched, delivered, or otherwise accepted, additional changes may be treated as new work.
Ownership and Intellectual Property
Unless otherwise agreed in writing, final deliverables created specifically for the client become the client’s property after full payment has been received.
Zombie Digital retains ownership of pre-existing systems, templates, frameworks, processes, strategy methods, internal tools, know-how, code snippets, reusable components, and general expertise used to produce the work.
Drafts, unused concepts, rejected creative, internal notes, and unpaid work remain the property of Zombie Digital unless otherwise agreed in writing.
Confidentiality
Zombie Digital treats non-public client information as confidential and uses it only for the purpose of evaluating, managing, or delivering the engagement.
Clients are also expected to keep Zombie Digital’s proposals, strategy, pricing, internal processes, and non-public materials confidential unless written permission is granted.
Cancellations and Refunds
Payments are generally non-refundable once work has been scheduled, started, reserved, delivered, or allocated to production time. This includes strategy, audits, planning, creative direction, content, design, development, campaign setup, consulting, and retained monthly services.
If a client cancels after payment but before work begins, refund eligibility is determined at Zombie Digital’s discretion based on time reserved, preparation completed, payment processing costs, and the specific circumstances.
Chargebacks and Payment Disputes
Clients agree to contact Zombie Digital directly before initiating a chargeback, payment reversal, or bank dispute. Unauthorized chargebacks for legitimate invoices, approved work, delivered work, reserved time, or active services may result in immediate suspension of work and termination of the engagement.
Zombie Digital reserves the right to provide invoices, written agreements, email records, project records, access logs, deliverables, and communication history as evidence in any payment dispute.
Termination
Either party may terminate an engagement according to the terms of the applicable proposal, invoice, retainer, or written agreement.
Zombie Digital may terminate or pause work immediately if a client fails to pay, becomes abusive, repeatedly ignores communication, withholds required access, requests unethical work, violates platform policies, changes scope without approval, or otherwise makes the engagement unworkable.
Limitation of Liability
To the maximum extent permitted by law, Zombie Digital is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from the use of our website, services, recommendations, campaigns, deliverables, third-party platforms, or client implementation decisions.
Zombie Digital’s total liability for any claim related to an engagement is limited to the amount paid by the client to Zombie Digital for the specific service giving rise to the claim.
Client Fit and Conduct
Zombie Digital is selective by design. We prefer to work with serious clients who communicate clearly, respect boundaries, provide timely feedback, and value quality work.
We do not believe in chasing clients, constant phone tag, unpaid strategy extraction, hostile communication, or chaotic approval processes. Zombie Digital reserves the right to decline, pause, or end work with clients who are abusive, unreasonable, consistently unresponsive, or difficult to work with.
Updates to These Terms
Zombie Digital may update these Terms from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Continued use of the website or continued work with Zombie Digital after changes are posted means you acknowledge the updated Terms.
Contact
Questions about these Terms can be sent to:
These Terms are provided for general business transparency and should be reviewed by qualified legal counsel before publication, especially if you need jurisdiction-specific contract language.